Operata

How long will data be retained in Operata?

Data Retention

How to get any questions answered and report issues with Operata

Getting help and reporting issues

Operata uses the Nice Tenant ID - here's how to find it..

Find your Nice Tenant ID

What the Agent needs to know when they are the target of a Heartbeat test.

Amazon Connect CX Heartbeat - Agent experience

The parameters Operata uses to tag calls with Technical and Operational Insights

Operata Insights

The benefits in bringing additional Amazon Connect data into Operata.

AWS integration benefits

Agents score the playback quality of their test recording, while technical performance metrics are captured in Operata.

Agent Readiness Test

Known Windows 11 issue causing audio to fail on the first call.

First call silence issue

The Agent interface to report issues and to get self-fix CX notifications.

Agent Copilot

How Operata MissedCallAgent statistics change where not all agents have the Operata Browser extension installed or AWS integration has not been enabled.

MissedCallAgent

Andy Scott

John Mitchem

Romilly Blackburn

Commonly asked questions, hints and tips.

The Engage range of Headsets can provide additional data to Operata for some unique insights, but there are some prerequisites.

Jabra quick start.

What you need to allow Operata on your network

Which URLs and protocols will I need to allow so I can use Operata?

How to automate SNOW ticket creation when agents report issues using Operata Agent messenger widget.

ServiceNow integration to Operata - Email and WebHook

Data collection not working? This guide will help show you why...

Amazon Connect - Get Operata agent data collection working.

Capture the agent's 'true' network details when using a VPN.

Agent VPN bypass URL

Details of technical and operational stages of Operata enablement that will be progressed as part of moving to a paid for Operata service..

Service enablement

Get Operata working

With the Chrome Extension is installed and Log collection enabled, Operata passes data and CCP logs to Operata, but how much data is passed?

Amazon Connect - data network capacity used for Monitoring and CCP log collection

How to create, view, change and revoke API Keys.

How do I create, view, change and revoke API Keys?

Operata charges for Amazon Connect are based on the minutes of Agent interaction and hold time, here's how to find this detail.

Amazon Connect - How can I report Agent interaction and hold Time?

How does Operata measure CPU usage?

The differences between ITU objective quality scoring standards and why you should care.

POLQA Vs PESQ objective quality scoring

Common Questions

Watch this video for a quick summary of Operata

The Operata 'Why' in < 90 seconds

Here's a great way to get an overview of Operata and how we help businesses.

Operata Product Overview in < 3 minutes

Overview Videos

Operational CX Risks measures

Technology CX Risks measures

Homepage

Product

Pricing

Why Operata

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