Operata

The benefits in bringing additional Amazon Connect data into Operata.

AWS integration benefits

Agents score the playback quality of their test recording, while technical performance metrics are captured in Operata.

Agent Readiness Test

The Agent interface to report issues and to get self-fix CX notifications.

Agent Copilot

Krisp and Sanas integration

Step-by-step guide to activating your Operata account, with fixes for the most common activation errors including expired links and undelivered emails.

How to activate your Operata account (and what to do if it fails)

Single Sign On - Setup

How to check whether Operata is experiencing a platform issue, quick self-service checks to try first, and how to report an issue to the Operata support team with the right…

Checking Operata service status and reporting platform issues

What RTC session failures and ICE timeouts mean in Operata, why they happen, and step-by-step guidance for identifying and resolving them.

RTC session failure and ICE timeout — causes and troubleshooting

What the multipleSoftphones tag means in Operata, why it happens, the impact on call routing and audio, and how to prevent it.

What does "agent logged in to multiple softphones" mean?

Supported headset types for Operata including USB, 3.5mm jack, Bluetooth, and Jabra, with guidance on what works best and how to configure audio devices in the CCP.

Headset compatibility — including 3.5mm jack headsets

How to install the Operata Browser Extension into your Chrome or Edge browser.

Operata Browser Extension - Install Guide

How to update your Operata AWS CloudFormation stacks to fully supported versions

Amazon Connect - Operata Integration Updates

Changes as part of Dashboard re-platforming

Dashboard Changes

Andy Scott

John Mitchem

Commonly asked questions, hints and tips.

The Engage range of Headsets can provide additional data to Operata for some unique insights, but there are some prerequisites.

Jabra quick start.

What you need to allow Operata on your network

Which URLs and protocols will I need to allow so I can use Operata?

Data collection not working? This guide will help show you why...

Amazon Connect - Get Operata agent data collection working.

Capture the agent's 'true' network details when using a VPN.

Agent VPN bypass URL

Details of technical and operational stages of Operata enablement that will be progressed either as part of the Trial or when moving to a paid for Operata service..

Service enablement

Get Operata working

With the Chrome Extension is installed and Log collection enabled, Operata passes data and CCP logs to Operata, but how much data is passed?

Amazon Connect - data network capacity used for Monitoring and CCP log collection

How to create, view, change and revoke API Keys.

How do I create, view, change and revoke API Keys?

Operata charges for Amazon Connect are based on the minutes of Agent interaction and hold time, here's how to find this detail.

Amazon Connect - How can I report Agent interaction and hold Time?

How does Operata measure CPU usage?

How long will data be retained in Operata?

Data Retention

Operata uses the Nice Tenant ID - here's how to find it..

Find your Nice Tenant ID

Common Questions

Watch this video for a quick summary of Operata

The Operata 'Why' in < 90 seconds

Here's a great way to get an overview of Operata and how we help businesses.

Operata Product Overview in < 3 minutes

Overview Videos

Product

Pricing

Why Operata

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Get Operata working

Overview Videos