Operata

What is MOS?

Operata collects the WAN IP address and uses this to find the ISP and location, but how?

How does Operata find the ISP

Why do some network types show as unknown?

Network type

What are Audio levels does Operata measures and what does it mean?

Audio Levels

Operata uses the Nice Tenant ID - here's how to find it..

Find your Nice Tenant ID

CX Risk is where Operata measures an IT or Operational abnormality that could impact CX.

CX Risk

A guide for Agents on how to use and move the Operata Agent Messenger widget.

Agent Messenger

Provide guidance to agents on the content of the optional comments added to Agent Issue Reports.

Agent Issue Report, optional comment, comment..

The parameters Operata uses to tag calls with technical and Operational Insights

Insights

Andy Scott

John Mitchem

Romilly Blackburn

Commonly asked questions, hints and tips.

The Engage range of Headsets can provide additional data to Operata for some unique insights, but there are some prerequisites.

Jabra quick start.

What you need to allow Operata on your network

Which URLs and protocols will I need to allow so I can use Operata?

How to automate SNOW ticket creation when agents report issues using Operata Agent messenger widget.

ServiceNow integration to Operata - Email and WebHook

Capture the agent's 'true' network details when using a VPN.

Agent VPN bypass URL

Get Operata working

What browsers do Operata support?

How do I find my Operata Group ID?

How does Operata measure CPU usage?

The differences between ITU objective quality scoring standards and why you should care.

POLQA Vs PESQ objective quality scoring

Common Questions

Watch this video for a quick summary of Operata

The Operata 'Why' in < 90 seconds

Here's a great way to get an overview of Operata and how we help businesses.

Operata Product Overview in < 3 minutes

Overview Videos

What the Agent Reported Issues and Insights mean and what to do next..

Reported Issues and Insights

Understanding the Home Screen details and next steps

Technology CX Risk

Understanding Operational CX Risk and next steps

Operational CX Risk

Understanding Collection Coverage and next steps..

Collection Coverage

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Track the progress of all tickets related to your company.

Tickets portal.

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