Operata

The benefits in bringing additional Amazon Connect data into Operata.

AWS integration benefits

Agents score the playback quality of their test recording, while technical performance metrics are captured in Operata.

Agent Readiness Test

The Agent interface to report issues and to get self-fix CX notifications.

Agent Copilot

Krisp and Sanas integration

Step-by-step guide to activating your Operata account, with fixes for the most common activation errors including expired links and undelivered emails.

How to activate your Operata account (and what to do if it fails)

Single Sign On - Setup

How to check whether Operata is experiencing a platform issue, quick self-service checks to try first, and how to report an issue to the Operata support team with the right…

Checking Operata service status and reporting platform issues

How to install the Operata Browser Extension into your Chrome or Edge browser.

Operata Browser Extension - Install Guide

How to update your Operata AWS CloudFormation stacks to fully supported versions

Amazon Connect - Operata Integration Updates - CloudFormation Deployment Guide

Changes as part of Dashboard re-platforming

Dashboard Changes

How to deploy your Operata AWS integration stacks using Terraform

Amazon Connect - Operata Integration Updates - Terraform Deployment Guide

Several integration processes need you to enter the Operata. Group ID - here's how to find it.

How to find my Operata Group ID

There is a new process to create/edit Custom Dashboards - here's how.

Custom Dashboard Creation

CX Copilot example prompts

Andy Scott

Hamish Keay

John Mitchem

Commonly asked questions, hints and tips.

The Engage range of Headsets can provide additional data to Operata for some unique insights, but there are some prerequisites.

Jabra quick start.

What you need to allow Operata on your network

Which URLs and protocols will I need to allow so I can use Operata?

Data collection not working? This guide will help show you why...

Amazon Connect - Get Operata agent data collection working.

Capture the agent's 'true' network details when using a VPN.

Agent VPN bypass URL

Details of technical and operational stages of Operata enablement that will be progressed either as part of the Trial or when moving to a paid for Operata service..

Service enablement

Get Operata working

Operata charges for Genesys Cloud CX are based on the minutes of Agent talk and hold time, here's how to find this detail.

Genesys Cloud CX - How can I report Agent talk and hold time?

With the Chrome Extension is installed and Log collection enabled, Operata passes data and CCP logs to Operata, but how much data is passed?

Amazon Connect - data network capacity used for Monitoring and CCP log collection

How to create, view, change and revoke API Keys.

How do I create, view, change and revoke API Keys?

Operata charges for Amazon Connect are based on the minutes of Agent interaction and hold time, here's how to find this detail.

Amazon Connect - How can I report Agent interaction and hold Time?

How does Operata measure CPU usage?

How long will data be retained in Operata?

Data Retention

Operata uses the Nice Tenant ID - here's how to find it..

Find your Nice Tenant ID

How Operata MissedCallAgent statistics change where not all agents have the Operata Browser extension installed or AWS integration has not been enabled.

MissedCallAgent

Common Questions

Watch this video for a quick summary of Operata

The Operata 'Why' in < 90 seconds

Here's a great way to get an overview of Operata and how we help businesses.

Operata Product Overview in < 3 minutes

Overview Videos

Product

Pricing

Why Operata

Sign In

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, requesters and topics for your company.

Insights

Top requesters

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

FAQ

Get Operata working

Overview Videos