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FAQ
Commonly asked questions, hints and tips to fix issues and get the most from Operata
23 articles in this collection
Written by
John Mitchem
and
Andy Scott
What is MOS?
What is MOS and how is it calculated?
Written by
Andy Scott
Updated today
Amazon Connect - Where does Operata collect data?
Operata collects data from both the Agent and from within the Cloud Contact Centre, the table below summarises what is collected from where.
Written by
Andy Scott
Updated today
https://app.operata.io/ encryption
Access to the Operata platform uses HTTPS, here's more details on the specific parameters and cipher suites used.
Written by
Andy Scott
Updated over a week ago
Unknown network type
Why do some network types show as unknown?
Written by
Andy Scott
Updated today
Common Questions
Amazon Connect - Agent headset and workstation requirements for CCP
Here's a handy link to the AWS document on the recommended Headset and Workstation requirement.
Written by
Andy Scott
Updated over a week ago
What data network capacity is used to collect data and send CCP logs from the Agent to Operata?
With the Chrome Extension is installed and Log collection enabled, Operata passes data and CCP logs to Operata, but how much data is passed?
Written by
Andy Scott
Updated today
How do I generate of find an API Token
How to generate, view and revoke API Tokens
Written by
Andy Scott
Updated over a week ago
Amazon Connect - How can I report Agent interaction and hold Time?
Operata charges for Amazon Connect are based on the minutes of Agent interaction and hold time, here's how to find this detail.
Written by
Andy Scott
Updated over a week ago
Amazon Connect - what do softphone errors mean?
The AGENT STATUS dashboard sometimes reports softphone errors and Agent State issues, but what to they mean?
Written by
Andy Scott
Updated today
Why is MOS sometimes 0?
The GET THE DETAILS dashboard may show calls with a MOS of 0, here's some possible reasons why?
Written by
Andy Scott
Updated over a week ago
IP address details in GET THE DETAILS
What the IP address details in GET THE DETAILS show
Written by
Andy Scott
Updated today
Teammate Roles
What feature access is provided at different Roles within Operata
Written by
Andy Scott
Updated over a week ago
Amazon Connect - Services used by Operata for monitoring
What customer managed AWS services, Network and PC capacity are needed by Operata and what are the estimated costs?
Written by
Andy Scott
Updated over a week ago
Amazon Connect - How do I find the Instance ARN?
Find it in two easy steps
Written by
John Mitchem
Updated over a week ago
What browsers do Operata support?
Let's get you up and running
Written by
John Mitchem
Updated over a week ago
How do I find my Operata Group ID?
We're here to help
Written by
John Mitchem
Updated over a week ago
Get Operata working
Amazon Connect - Manual install of the Operata Chrome extension into an MS Edge Browser.
As the MS Edge browser is Chromium based, the Operata Chrome extension functions.
Written by
Andy Scott
Updated over a week ago
Operata Accelerate - Activation
A little more detail on the Accelerate activation - welcome aboard.
Written by
Andy Scott
Updated today
Finding your Connect CCP URL?
How to find your Amazon Connect CCP Access URL
Written by
John Mitchem
Updated over a week ago
Which URLs will I need to whitelist so I can use Operata?
What you need to allow Operata on your network
Written by
John Mitchem
Updated over a week ago
How do I allow Operata to integrate with my Amazon Connect instance?
It's a simple change to make
Written by
Andy Scott
Updated over a week ago
Amazon Connect - Operata JS library integration
Integrating Operata Agent Experience Collector SDK with your Amazon Connect softphone (CCP)
Written by
John Mitchem
Updated over a week ago
Amazon Connect - Get Operata agent data collection working.
Data collection not working? This guide will show you why.
Written by
Andy Scott
Updated today