FAQ

Commonly asked questions, hints and tips to fix issues and get the most from Operata

John Mitchem avatar Andy Scott avatar Gary Tuohy avatar
27 articles in this collection
Written by John Mitchem, Andy Scott, and Gary Tuohy
Common Questions

Amazon Connect - Agent headset and workstation requirements for CCP

Here's a handy link to the AWS document on the recommended Headset and Workstation requirement.
Andy Scott avatar
Written by Andy Scott
Updated over a week ago

What data network capacity is used to collect data and send CCP logs from the Agent to Operata?

With the Chrome Extension is installed and Log collection enabled, Operata passes data and CCP logs to Operata, but how much data is passed?
Andy Scott avatar
Written by Andy Scott
Updated over a week ago

How do I create, view, change and revoke API Tokens?

How to create, view, change and revoke API Tokens.
Andy Scott avatar
Written by Andy Scott
Updated over a week ago

Amazon Connect - How can I report Agent interaction and hold Time?

Operata charges for Amazon Connect are based on the minutes of Agent interaction and hold time, here's how to find this detail.
Andy Scott avatar
Written by Andy Scott
Updated over a week ago

Amazon Connect - what do softphone errors mean?

The AGENT STATUS dashboard sometimes reports softphone errors and Agent State issues, but what to they mean?
Andy Scott avatar
Written by Andy Scott
Updated over a week ago

Why is MOS sometimes 0?

The GET THE DETAILS dashboard may show calls with a MOS of 0, here's some possible reasons why?
Andy Scott avatar
Written by Andy Scott
Updated over a week ago

IP address details.

Operata collects several IP addresses, what do they show?
Andy Scott avatar
Written by Andy Scott
Updated over a week ago

Teammate Roles

What feature access is provided at different Roles within Operata
Andy Scott avatar
Written by Andy Scott
Updated over a week ago

Amazon Connect - Services used by Operata for monitoring

What customer managed AWS services, Network and PC capacity are needed by Operata and what are the estimated costs?
Andy Scott avatar
Written by Andy Scott
Updated over a week ago

Amazon Connect - How do I find the Instance ARN?

Find it in two easy steps
John Mitchem avatar
Written by John Mitchem
Updated over a week ago

What browsers do Operata support?

Let's get you up and running
John Mitchem avatar
Written by John Mitchem
Updated over a week ago

How do I find my Operata Group ID?

We're here to help
John Mitchem avatar
Written by John Mitchem
Updated over a week ago