Operata

The benefits in bringing additional Amazon Connect data into Operata.

AWS integration benefits

Agents score the playback quality of their test recording, while technical performance metrics are captured in Operata.

Agent Readiness Test

The Agent interface to report issues and to get self-fix CX notifications.

Agent Copilot

Andy Scott

John Mitchem

Romilly Blackburn

Commonly asked questions, hints and tips.

The Engage range of Headsets can provide additional data to Operata for some unique insights, but there are some prerequisites.

Jabra quick start.

What you need to allow Operata on your network

Which URLs and protocols will I need to allow so I can use Operata?

Data collection not working? This guide will help show you why...

Amazon Connect - Get Operata agent data collection working.

Capture the agent's 'true' network details when using a VPN.

Agent VPN bypass URL

Details of technical and operational stages of Operata enablement that will be progressed as part of moving to a paid for Operata service..

Service enablement

Get Operata working

With the Chrome Extension is installed and Log collection enabled, Operata passes data and CCP logs to Operata, but how much data is passed?

Amazon Connect - data network capacity used for Monitoring and CCP log collection

How to create, view, change and revoke API Keys.

How do I create, view, change and revoke API Keys?

Operata charges for Amazon Connect are based on the minutes of Agent interaction and hold time, here's how to find this detail.

Amazon Connect - How can I report Agent interaction and hold Time?

How does Operata measure CPU usage?

Operata uses the Nice Tenant ID - here's how to find it..

Find your Nice Tenant ID

Common Questions

Watch this video for a quick summary of Operata

The Operata 'Why' in < 90 seconds

Here's a great way to get an overview of Operata and how we help businesses.

Operata Product Overview in < 3 minutes

Overview Videos

Product

Pricing

Why Operata

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