To collect Jabra Engage headset statistics and call control here's what you need to do.
Have compatible Jabra Headsets
Models that currently support headset statistics capability are:
Jabra Engage 40
Jabra Engage 50
Jabra Engage 50 II
Jabra Engage 55 (limited data)
Jabra Engage 65 (limited data)
Jabra Engage 75 (limited data)
For Headset Call Control capability enabled by the Operata agent collector Chrome/Edge extension (muting the Jabra Headset, mutes the softphone etc) lower levels of Jabra headsets are also supported.
Jabra Evolve range
Jabra Engage 40
Jabra Engage 50
Jabra Engage 50 II
Jabra Engage 55
Jabra Engage 65
Jabra Engage 75
Preparation
Stats Collection
Both the Jabra Chrome Host and Jabra Browser integration chrome extension need to be installed on supported OS and Browsers (Chrome and Edge).
Select the button below to see the latest details and software links from Jabra.
The firmware on your Jabra Headset may need to be updated to the latest version using the Jabra Direct application.
Jabra headset data collection needs to be enabled in Operata, just contact Operata and we will do this.
Headset Controls
Jabra device call control for Amazon Connect based solutions is already part of the Operata Chrome and Edge extension - see details below.
Testing
For testing you will need:
Compatible Jabra Headset.
Access to Operata.
A machine with access to the Agent Softphone that has:
The Jabra Chrome Host and Jabra Browser integration chrome extension installed.
The Operata Chrome extension installed (Chrome or Edge browsers)
Chrome/Edge Headset mic settings to use the Jabra Headset.
Machine Headset settings to use the Jabra Headset.
Once you have all this enabled, make and end a call, data should now appear in the Playbook - Jabra.
Here's the details...