What does VPN bypass URL do?
When an agent uses a VPN the VPN provides the data path and allocates a network IP address - all agents we be shown in Operata as connecting via the VPN (zScaler for example).
The issue is that without capturing the Agents true network IP address you cannot establish patterns or issues with a specific ISP affecting one or more agents.
How can we capture the Agent's 'true' network IP address?
Operata has created a url (https://agent-service.operata.io/lookup) whose sole purpose is to capture the IP address of the device making a request to it, at the start of each call the Operata Browser extension makes a call to this url.
Browsing to https://agent-service.operata.io/lookup from your device will return your network IP address.
This 'true' network IP address is shown in Canvas as the agent_ip, we also look-up the Agents ISP name agent_isp and the location network_geo_region.
Where will this data appear?
This new data will be seen within the agent_isp Network details of the Operata playbooks.
What do customers need to do to enable this feature?
The agents VPN client configuration needs to be updated to pass calls to https://agent-service.operata.io/lookup via the Agents local network (not the VPN) this configuration is commonly known as VPN split tunnelling.
No data is passed to the VPN URL - it is simply an endpoint that the Agent client used to capture the IP address used to call it.
Please contact Operata if you need any other details..