User Guides

How to use the Operata Platform.

13 articles in this collection
Written by John Mitchem and Andy Scott

Quick Start Guide

So you have just set you password, what next?

Written by Andy Scott
Updated over a week ago

Operata Platform - navigation

The basics of navigating the Operata Platform, we hope you like using it!

Written by Andy Scott
Updated over a week ago

Dashboards

Dashboards

What the dashboards show you!

Written by Andy Scott
Updated over a week ago

Advanced Filters

Here's some great examples of how use the Edit as Query DSL feature to filter the dashboards to your specific requirements

Written by Andy Scott
Updated over a week ago

Jabra

Jabra Stats

Written by Andy Scott
Updated over a week ago

Workflow

Workflow

Written by Andy Scott
Updated over a week ago

Simulate

Simulate User Guide

What the Simulate module is and how to use it..

Written by Andy Scott
Updated over a week ago

Creating Campaigns

Configure what you want to happen...

Written by Andy Scott
Updated over a week ago

Running Campaigns

How to run Campaigns..

Written by Andy Scott
Updated over a week ago

Simulate Results

Understanding the Results..

Written by Andy Scott
Updated over a week ago

Scoring

Scoring

Written by Andy Scott
Updated over a week ago

History

History

Actions triggered in Workflow, historical Scoring results and call logs (GET TO THE DETAIL) - see, filter and create CSV's to use elsewhere!

Written by Andy Scott
Updated over a week ago

Collector

Operata Conductor Installation Guide

Guide to installing the Operata Conductor: our purpose-built Lambda Function for simplified Amazon Connect data collection.

Written by John Mitchem
Updated yesterday