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How to use Operata and detail on each data element we collect.
Andy Scott avatar
By Andy1 author13 articles

1. Using Operata


1.1 Basic navigation1 article
1.5 Jabra1 article
1.6 Settings1 article

2. Canvas Playbooks


Canvas - Basic navigation
Playbook 1 - Agent and Technology overview
Playbook 3 - Technology Performance
Playbook 4 - Agent Investigation
Playbook 6 - Issue Investigation
Playbook 7 - Agent Reported Issue Investigation
Playbook 8 - Customer Insights

Agent Messenger


Agent Issue Report, optional comment, comment..
Agent Messenger - Notifications
Agent Messenger
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