Operata

Test video

How to give new users (Teammates) access to Operata

Our new visualisation tool that makes it quick and easy to find the answers to make the best technical and operational decisions..

A summary highlighting service norms and anomalies for agents and their technology with fixed filters, showing weekly or monthly views.

Insights to support agents and their productivity.

Detail on the technical elements that contribute to end-to-end performance.

Analyse technical performance and activity by agent to troubleshoot issues.

This Playbook highlights commonalities between filtered events and all events to focus resolution efforts.

Playbook 7 centres on Agent Reported Issues and their likely technical cause.

A set of Operata curated dashboards that use the data sent by Jabra Headsets when all the prerequisites have been met.

Watch this video for a quick summary of Operata

Here's a great way to get an overview of Operata and how we help businesses.

The Operata Platform API provides access to all key data collected by Operata, in different levels of granularity.

Provide guidance to agents on the content of the optional comments added to Agent Issue Reports.

How Agent Messenger lets you know there are issues

How to use the Operata Agent Messenger Widget

Find answers and get help from Intercom Support and Community Experts