User Guides

Adding Teammates

How to give new users (Teammates) access to Operata

Written by Andy Scott
Updated over a week ago

Canvas - the home for Operata Playbooks

Our new visualisation tool that makes it quick and easy to find the answers to make the best technical and operational decisions..

Written by Andy Scott
Updated over a week ago

Playbook 1 - Agent and Technology overview

A summary highlighting service norms and anomalies for agents and their technology with fixed filters, showing weekly or monthly views.

Written by Andy Scott
Updated this week

Playbook 2 - Agent Activity

Insights to support agents and their productivity.

Written by Andy Scott
Updated this week

Playbook 3 - Technology Performance

Detail on the technical elements that contribute to end-to-end performance.

Written by Andy Scott
Updated this week

Playbook 4 - Agent Investigation

Analyse technical performance and activity by agent to troubleshoot issues.

Written by Andy Scott
Updated this week

Playbook 6 - Issue Investigation

This Playbook highlights commonalities between filtered events and all events to focus resolution efforts.

Written by Andy Scott
Updated yesterday

Playbook 7 - Agent Reported Issue Investigation

Playbook 7 centres on Agent Reported Issues and their likely technical cause.

Written by Andy Scott
Updated yesterday

Playbook - Jabra

A set of Operata curated dashboards that use the data sent by Jabra Headsets when all the prerequisites have been met.

Written by Andy Scott
Updated over a week ago

The Operata 'Why' in < 90 seconds

Watch this video for a quick summary of Operata

Written by Romilly Blackburn
Updated over a week ago

Operata Product Overview in < 3 minutes

Here's a great way to get an overview of Operata and how we help businesses.

Written by Romilly Blackburn
Updated over a week ago

Operata API

The Operata Platform API provides access to all key data collected by Operata, in different levels of granularity.

Written by Andy Scott
Updated over a week ago

Agent Issue Report, optional comment, comment..

Provide guidance to agents on the content of the optional comments added to Agent Issue Reports.

Written by Andy Scott
Updated over a week ago

Agent Messenger - Notifications

How Agent Messenger lets you know there are issues

Written by Andy Scott
Updated over a week ago

Agent Messenger

How to use the Operata Agent Messenger Widget

Written by Andy Scott
Updated over a week ago