Operata

Andy Scott

How to use Operata and detail on each data element we collect.

A set of Operata curated dashboards that use the data sent by Jabra Headsets when all the prerequisites have been met.

The Operata Platform API provides access to all key data collected by Operata, in different levels of granularity.

The Canvas visualisation tool makes sense of the data.

A summary highlighting service norms and anomalies for agents and their technology with fixed filters, showing weekly or monthly views.

Detail on the technical elements that contribute to end-to-end performance.

Analyse technical performance and activity by agent to troubleshoot issues.

This Playbook highlights commonalities between filtered events and all events to focus resolution efforts.

Playbook 7 centres on Agent Reported Issues and their likely technical cause.

Provide guidance to agents on the content of the optional comments added to Agent Issue Reports.

How Agent Messenger lets you know there are issues

How to use the Operata Agent Messenger Widget

Find answers and get help from Intercom Support and Community Experts

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