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User Guides
User Guides
How to use the Operata Platform.
23 articles in this collection
Written by
Romilly Blackburn
and
Andy Scott
Controlling CTR Data sent to Operata
Contact Trace Records collected by Operata Conductor can contain sensitive/PII data, here's how to limit what is sent to Operata.
Written by
Andy Scott
Updated yesterday
Overview Videos
The Operata 'Why' in < 90 seconds
Watch this video for a quick summary of Operata
Written by
Romilly Blackburn
Updated over a week ago
Operata Product Overview in < 3 minutes
Here's a great way to get an overview of Operata and how we help businesses.
Written by
Romilly Blackburn
Updated over a week ago
Quick Start
Quick Start Guide
You have just set your password, what next?
Written by
Andy Scott
Updated yesterday
Operata Platform - Navigation
Learn the basics of navigating the Operata Platform... we hope you like using it!
Written by
Andy Scott
Updated yesterday
Dashboards
Dashboards
What the dashboards reveal
Written by
Andy Scott
Updated today
Amazon Connect - Call timeline
Analyze the timeline of events within the contact flow, media connection to the agent and call events
Written by
Andy Scott
Updated today
Amazon Connect - Headset type and change
Operata now collects detail on the type of headset used by Amazon Connect Agents, and flags when the device changes, even mid-call.
Written by
Andy Scott
Updated over a week ago
Amazon Connect - Agent Status
Operata collects agent events and softphone errors to provide valuable insights into what's happening at an agent level
Written by
Andy Scott
Updated today
Advanced Filters
Here are some great examples of how use the Edit as Query DSL feature to filter the dashboards to your specific requirements.
Written by
Andy Scott
Updated over a week ago
Jabra
Jabra Stats
Audio performance, Audio exposure and Headset asset details.
Written by
Andy Scott
Updated over a week ago
Workflow
Amazon Connect - Workflow
Written by
Andy Scott
Updated today
Simulate
Simulate User Guide
What the Simulate module is and how to use it..
Written by
Andy Scott
Updated today
Creating Campaigns
Configure what you want to happen...
Written by
Andy Scott
Updated today
Amazon Connect - Simulate Campaign Approval
When and how to gain approval from AWS for a large Simulate Load Test
Written by
Andy Scott
Updated over a week ago
Running Campaigns
How to run Campaigns..
Written by
Andy Scott
Updated today
Simulate Results
Understanding the Results..
Written by
Andy Scott
Updated today
History
Amazon Connect - History
Actions triggered in Workflow, Call Stats logs, CCP Logs and Audit Logs
Written by
Andy Scott
Updated today
API
Operata API
The Operata Platform API provides access to all key data collected by Operata, in different levels of granularity.
Written by
Andy Scott
Updated today
Heartbeat
Heartbeat
How to use the Heartbeat feature
Written by
Andy Scott
Updated today
Creating and running a Heartbeat Test
How to create, run/schedule and see the status of Heartbeat tests
Written by
Andy Scott
Updated today
Heartbeat Test Results
What do the results mean?
Written by
Andy Scott
Updated today
Operata Experience Score
How Operata calculates the Experience Score.
Written by
Andy Scott
Updated today