Operata

The Canvas visualisation tool makes sense of the data.

Canvas - Basic navigation

A summary highlighting service norms and anomalies for agents and their technology with fixed filters, showing weekly or monthly views.

Detail on the technical elements that contribute to end-to-end performance.

Analyse technical performance and activity by agent to troubleshoot issues.

This Playbook highlights commonalities between filtered events and all events to focus resolution efforts.

Playbook 7 centres on Agent Reported Issues and their likely technical cause.

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