Operata retains second-by-second detail for shorter periods than rolled-up summary data, with the data accessible in three ways:
CX Copilot
14 days of data can be queried using CX Copilot
Canvas dashboards
12-days - Agent Softphone Logs at level 'WARN' or 'INFO'
30-days - Agent Softphone Logs at level 'ERROR'
30-days - Softphone Error States
65-days - Detailed data
Calls and Logs
14-days - Softphone Logs
3-Years - Call Stats Log - All the post call data collected for each call is summarised (including CTR and Contact Lens data within AWS CCaaS environments).
Note: Log download has a 10,000 record download limit
Operata API
14-days - Softphone Logs
3-Years - Call Stats Log - All the post call data collected for each call is summarised (including CTR and Contact Lens data within AWS CCaaS environments).
The detail and frequency of data collection is detailed in the Operata Developer Hub
Details of using the Operata API cal also be found in the Operata Developer Hub