Operata retains second-by-second detail for shorter periods than rolled-up summary data, with the data accessible in three ways:
CX Copilot
14 days of data can be queried using CX Copilot
Canvas dashboards
65-days - Detailed data
12-days - Agent Softphone Logs at level 'WARN' or 'INFO'
30-days - Agent Softphone Logs at level 'ERROR'
30-days - Softphone Error States
Calls and Logs
3-Years - Call Stats Log - All the post call data collected for each call is summarised (including CTR and Contact Lens data within AWS CCaaS environments).
14-days - Softphone Logs
Note: Log download has a 10,000 record download limit
Operata API
3-Years - Call Stats Log - All the post call data collected for each call is summarised (including CTR and Contact Lens data within AWS CCaaS environments). The detail and frequency of data collection is detailed in the Operata public document store.
14-days - Softphone Logs