Operata

Andy Scott

Step-by-step guides on how to use Operata

Training Centre

Understanding the Home Screen details and next steps

Technology CX Risk

Understanding Home Screen Operational CX Risk and next steps

Operational CX Risk

What the Agent Reported Issues and Insights mean and what to do next..

Agent Reported Issues and Insights

Understanding Collection Coverage in the Home Screen and next steps..

Collection Coverage

Step-by-step guides on how to get the most from Operata.

Using Operata

Logging in, using the tool-bar, creating new users (Teammates) and toggling between Groups.

Basic Navigation

Heartbeat

Group Settings

Workflow

Simulate

Usage

Coverage

History

Teammates

Per Second data visualisation and CCP log files

Calls and Logs

Operata features

Overview

Network, Applications and Equipment

Reported Issues and Insights

Call Overview

Agent Overview

Cohort Comparison

Logs and Errors

Agent Interactions

Customer Experience

Conversational Analytics

How to use the Operata curated Dashboards

Canvas

Using Operata and the detail on the data elements we collect, tag and visulalize.

User Guides

Overview - User Guide

Network, Applications and Equipment - User Guide

Reported Issues and Insights - User Guide

Call Overview - User Guide

Agent Overview - User Guide

Cohort Comparison - User Guide

Logs and Errors - User Guide

Collection Coverage - User Guide

Agent Interactions - User Guide

Customer Experience - User Guide

Conversational Analytics - User Guide

Call Detail - User Guide

What each of the fields in the Canvas Dashboard mean

Product

Services

Our Story

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Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

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Tickets

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