The data Operata collects and correlates can be accessed using the Operata API using a Simple API ‘GET’ request to https://api.operata.io/v1 using Basic Auth.
The username is the Group ID.
Password is the API token generated in the Settings/Config section of Operata.
All API requests can pull details for a specific time period by adding ?criteria={xxxxx}
Examples
?criteria={"fromTime":"xx","toTime":"xx","timezone":"Australia/Melbourne","from":0,"size":10}
?criteria={"agent":"Andy"}
Here's a link to the Operata Docs site with all the detail on how to access and use the API.
Various levels of detail can be extracted, here's some examples for an Amazon Connect service.
Contact Summary
https://api.operata.io/v1/data/calls
High-Level detail found in the ‘GET THE DETAILS’ dashboard
Complete Contact Record
https://api.operata.io/v1/data/calls/{callContactId}
Contact Flow Summary (UTC) - set attributes, queue, etc
Softphone Summary - Agent, location, network, browser, custom attributes, network performance measures, etc
Contact Trace Summary - Connected, on hold, etc
Softphone Events - Incoming, connected - to end
Detailed Contact Stats
https://api.operata.io/v1/data/calls/{callContactId}/details
Per Second network and MOS performance data
CCP logs
https://api.operata.io/v1/data/ccpLogs
CCP logs were collected.
Example
https://api.operata.io/v1/data/ccpLogs?criteria={"agent":"andy"}