Playbooks

Guides to troubleshooting and problem resolution

5 articles in this collection
Written by Andy Scott

Playbook 5 - Errors and Logs

Trend of softphone errors and metrics to aid root cause identification and resolution.

Written by Andy Scott
Updated over a week ago

Playbook 4 - Agent Technology Investigation

Analyse technical performance and activity by agent to troubleshoot issues.

Written by Andy Scott
Updated over a week ago

Playbook 3 - Technology Performance

Detail on the technical elements that contribute to end-to-end performance.

Written by Andy Scott
Updated over a week ago

Playbook 2 - Agent Activity

Insights to support agents and their productivity.

Written by Andy Scott
Updated over a week ago

Playbook 1 - Agent and Technology overview

A summary highlighting service norms and anomalies for agents and their technology with fixed filters, showing weekly or monthly views.

Written by Andy Scott
Updated over a week ago