Help Centre
Go to Operata
All Collections
Operata Release FAQ

Operata Release FAQ

Everything you need to know about the latest Operata features

John Mitchem avatar Andy Scott avatar
6 articles in this collection
Written by John Mitchem and Andy Scott
"Cadenza" July 2021

Operata Data Exchange for AWS EventBridge

Operata Data Exchange for AWS EventBridge allows customers to consume Operata data with no custom code, in minutes.
Andy Scott avatar
Written by Andy Scott
Updated over a week ago
"Buffa" March 2021

CX Heartbeat

CX Heartbeat provides continuous assurance of your contact center service, measuring real-life Customer and Agent experience.
John Mitchem avatar
Written by John Mitchem
Updated over a week ago

CX Baseline

Global performance baselines to compare and improve CX and AX.
John Mitchem avatar
Written by John Mitchem
Updated over a week ago

Performance Testing

Manage change and transform with confidence by testing using real calls, on demand, at scale.
John Mitchem avatar
Written by John Mitchem
Updated over a week ago
"Aria" January 2021

Agent Experience Monitor

Capture environmental data - browser, hardware, network and noise. Empower agents to resolve issues in their control.
John Mitchem avatar
Written by John Mitchem
Updated over a week ago

Agent Experience Collector

A browser based data collector and agent messenger for alerting and reporting issues.
John Mitchem avatar
Written by John Mitchem
Updated over a week ago
Help Centre
  • Product
  • Services
  • Our Story
  • Sign In