Operata Release FAQ
Everything you need to know about the latest Operata features
6 articles in this collection
Written by John Mitchem and Andy Scott
Written by John Mitchem and Andy Scott
"Buffa" March 2021
CX Heartbeat
CX Heartbeat provides continuous assurance of your contact center service, measuring real-life Customer and Agent experience.
Written by John Mitchem
Updated over a week ago
Updated over a week ago
CX Baseline
Global performance baselines to compare and improve CX and AX.
Written by John Mitchem
Updated over a week ago
Updated over a week ago
Performance Testing
Manage change and transform with confidence by testing using real calls, on demand, at scale.
Written by John Mitchem
Updated over a week ago
Updated over a week ago
"Aria" January 2021
Agent Experience Monitor
Capture environmental data - browser, hardware, network and noise. Empower agents to resolve issues in their control.
Written by John Mitchem
Updated over a week ago
Updated over a week ago
Agent Experience Collector
A browser based data collector and agent messenger for alerting and reporting issues.
Written by John Mitchem
Updated over a week ago
Updated over a week ago