Operata

Andy Scott

The details of each feature and the data elements in the dashboards..

A summary highlighting service norms and anomalies for agents and the technology they use..

Performance of the technology connecting customers to agents.

Agent Reported issues and Operata Improvement Insights are a great starting point to investigate issues.

Analyse technical performance and activity by agent.

Highlights commonalities between filtered events and all events to focus resolution efforts.

Trend of softphone errors and metrics to aid root cause identification and resolution.

Understand Operata data collection coverage gaps to focus improvements.

Understand how agents interact with customers

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

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