The relevant data Operata collects in one place to help identify issues at an individual agent level.
Filters can be set to any time range, granularity, agents and Softphone Log level.
# Calls [By Min. Network Quality] (last 7 days) - Timeline view of calls by worst case network call quality.
MOS (last 7 days) - Timeline MOS view
Round Trip Time [RTT] (last 7 days) - Timeline Latency (RTT) view
Packet Loss (last 7 days) - Timeline Packet loss view
Jitter (last 7 days) - Timeline Jitter view
# Calls (last 7 days) - Number of calls over the current period, with trend vs the last period.
Good Network Calls (last 7 days) - Number of calls using, worst case Good Network, with trend vs the last period.
Average Network Calls (last 7 days) - Number of calls using, worst case Average Network, with trend vs the last period.
Poor Network Calls (last 7 days) - Number of calls using, worst case Poor Network, with trend vs the last period.
Call Quality [By Rounded IPs Connection Details] (last 7 days) - Timeline of network quality at a subnet level, using the Individual IP's tab increases the granularity to an IP level.
# Calls [By Rounded IPs Connection Details] (last 7 days) - Number of calls by subnet, using the Individual IP's tab increases the granularity to an IP level.
# Agent Reported Issues [By Category] (last 7 days) - Timeline of agent reported issues, by type.
# Agent Reported Issues (last 7 days) - Timeline of agent reported issues, by type.
# Agent States (Last 7 days) - Timeline of agent states.
# Agent States (Last 7 days) - Table of agent states.
# Softphone Log Errors (By Type) - Summary of the softphone error logs (select a section of the Pie Chart to filter the view).
Softphone Audio - Call audio level details.
CPU Performance (last 7 days) - Timeline of CPU utilisation for the calls taken in the period.
CPU Details (last 7 days) - Details on the CPU type used over the period.
Browser Details (last 7 days) - Detail on the type and version of Browser used over the period.
Headsets (last 7 days) - Details of the Microphone (tab to the Speaker) used over the period.
# Change In Headset (Last 7 days) - Time line view of headset changes, during calls over the period.
# Microphone Change (Last 7 days) - Table view of headset changes, during calls over the period.