Using the Jabra Engage range of headsets with their Chrome Host File installed and the Jabra Browser Integration Extension, Jabra headset data can be added to Operata.

Filter on the Time Range and Agent to see valuable data such as the Maximum and Average audio exposure.

Validate the Headset firmware versions and even ensure headsets are up to date and are not being shared.

Dependencies

For Jabra Engage headsets to send data to Operata the following two elements need to be installed on the agent desk-top:

  1. Jabra Chrome extension

  2. Chrome-host file

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